Privacy policy

Last Updated: September 17, 2026

LUCID.SKY LTD ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our website.

1. Who We Are

LUCID.SKY LTD
Company Number: 15949738
248 Lockwood Road
Huddersfield
England
HD1 3TG
United Kingdom

Email: help@lucidsky.shop
Phone: +44 2046425632

2. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction details

  • Information you provide when contacting customer support

  • Website usage and browsing information

  • IP address and device/browser information

  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery of your purchases

  • Process payments and prevent fraudulent transactions

  • Provide customer service and respond to enquiries

  • Manage returns, refunds, and exchanges

  • Send transactional communications relating to your orders

  • Improve our website, products, and services

  • Maintain the security of our website

  • Comply with legal and regulatory obligations

  • Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

4. Payment Information

Payments may be processed by third-party payment providers.

We generally do not store complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, remember preferences, and support marketing or advertising activities.

You may be able to control or disable cookies through your browser settings. Certain website functions may not work correctly if necessary cookies are disabled.

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

6. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery companies

  • Website hosting and technology providers

  • Customer service providers

  • Analytics and advertising providers, where applicable

  • Professional advisers

  • Government authorities or law enforcement where legally required

These providers may only receive information reasonably necessary to perform their services or as otherwise permitted by law.

7. International Data Transfers

Because we sell to customers in the United Kingdom and United States and may use service providers located in other countries, your personal information may be transferred internationally.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are subject to appropriate safeguards.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, enforcing agreements, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the applicable legal requirements.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Request a copy of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

Some rights are subject to legal exceptions and limitations.

To exercise a privacy right, please contact us using the details below.

10. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, offers, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfil your order or provide our services.

11. Children's Privacy

Our website is not intended for children who are under the minimum age required to use online services under applicable law.

We do not knowingly collect personal information from children where prohibited by law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

LUCID.SKY LTD
Company Number: 15949738
248 Lockwood Road
Huddersfield
England
HD1 3TG
United Kingdom

Email: help@lucidsky.shop
Phone: +44 2046425632