Shipping policy

Last Updated: September 17, 2026

At LUCID.SKY LTD, we aim to provide a reliable and straightforward shipping experience for all our customers in the United Kingdom and United States.

1. Shipping Destinations

We currently ship orders to customers located in:

United Kingdom
United States

If your country is not listed above, please contact us before placing an order to confirm whether shipping is available.

2. Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

Orders are not normally processed on weekends or UK public holidays.

During busy periods, promotions, or holidays, processing may take slightly longer.

3. Delivery Time

Our standard estimated delivery time is:

5–8 business days

Delivery times are estimates and begin after the order has been dispatched. Actual delivery times may vary depending on the destination, courier, customs procedures, weather, and other circumstances outside our control.

4. Shipping Confirmation & Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

Please ensure that your email address and delivery details are entered correctly when placing your order.

5. Delayed or Lost Orders

While we work with our shipping partners to ensure orders arrive on time, LUCID.SKY LTD cannot guarantee a specific delivery date.

If your order has not arrived within the expected delivery period, please contact us at help@lucidsky.shop and provide your order number. We will assist you in investigating the shipment.

An order may be considered lost only after the relevant carrier has completed its investigation or confirmed the loss.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange a reshipment. Additional shipping charges may apply.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Customs, Duties & Taxes

For international shipments, customs duties, import taxes, or other charges may apply depending on the destination and applicable local laws.

Where such charges are applicable, responsibility for payment will depend on the shipping arrangement and applicable regulations. Customers may be contacted by the relevant customs authority or carrier.